FREQUENTLY ASKED QUESTIONS
What is your return policy?
Returns are inevitable...
Coastal sells quality, and we stand behind what we sell. If you aren’t fully satisfied with something you’ve purchased from us, you can return it for an exchange, store credit or refund.
Our return policy doesn’t cover regular wear and tear or damage from improper use or accidents.
If the item you purchased has a manufacturer defect in its materials or workmanship, you can return it at any time.
Returns or Exchanges
Coastal offers a full refund or exchange if you have proof of purchase such as a receipt, gift receipt or invoice. If your item does not have proof of purchase we are happy to offer a store credit or an exchange for items we currently have in stock.
All exchanges and refunds require a manager approval.
What happened to the “Wish Bucket” where I could reserve a product online for pick-up in one of your stores?
We listened to the feedback from our customers...
We listened to the feedback from our customers and decided to go back to the drawing board in order to improve the customer experience for reserving (and even buying) products online for pick-up in one of our stores. We have a new team working on that now and expect to launch the new web experience in mid-2019. In the meantime, you can still use this website to check pricing and inventory levels for certain products at your local Coastal store, and contact us for specific product questions.
Click here to ask product questions.
Why can’t I find some of the products I’m looking for on your website?
Not every product that we sell...
Not every product that we sell in our stores is currently listed on our website. Based on input from our customers, we have decided to re-design our website on a new digital commerce platform that will include a lot more products. We have a new team working on that now and expect to launch the new web experience in mid-2019.
Click here to ask product questions.
What are your store locations and hours of operation?
Directions, hours and contact information...
Directions, hours and contact information to our many locations across the Pacific Northwest can be found on our locations page.
Do you offer financing?
We offer two ways to Finance your purchase .
We currently offer financing thru Wells Fargo and Farm Plan – John Deere Financial. See store for details. Financing available upon credit approval.
Do you allow pets in your store?
We love our 4 Legged Friends
Just like you, your 4 legged friends love to shop at Coastal! Wether that be a dog, cat, horse or pig, you can bring your companion shopping with you. All that we ask is that they are leashed as to not run freely around the store.
Do you offer any special discounts?
Military, Seniors and Groups
4H and FFA Discount Programs
Our agricultural future is in the hands of some pretty great young men and women. We’ve put together a couple of different discount programs to help these heroes in the making. For complete details on 4H and FFA discounts and charge accounts, check out our 4H and FFA Programs Page.
Senior Discounts
If you’re 55 years and older, Tuesday is your lucky day at Coastal. We offer a 10% discount for seniors, every Tuesday. Some restrictions apply.
Military Discounts
Coastal is proud to honor our men and women who’ve served or are actively serving in our armed services with a 10% discount on purchases, everyday. Simply show your military ID card at checkout and our cashiers will handle it from there. Some restrictions apply.
Military and Senior Discount Restrictions
Limited to private party use only.
Discounts not valid on already discounted items, gas powered equipment, Myler bits, firearms, ammunition, licenses or gift cards.
Do you deliver?
Delivery Options
Detailed information about out delivery options can be found on our found on our Delivery Information and Quote Request page.
Why do I need an account?
A Coastalfarm.com account enables...
A Coastalfarm.com account enables us to provide you with quotes on products listed online, and ensure correct shipping and billing information.
Will Coastal support my local event?
Community is Big at Coastal
If you’re seeking sponsorship or help with an event, please be sure to submit your request within 6-8 weeks of your event. Like you, we need to make sure we invest in things that match up with our guidelines and are available in our budget.
Community involvement is very important to Coastal and we do our best to help as many organizations as we can every year. If you know of a way that we can help you achieve your goals for your event or organization please visit our Donations page.
Coastal will support an individual only in extreme rare circumstances. This type of support is budgeted for emergency or crisis situations that preferably have qualified for 501c3 nonprofit organization status.
What is your privacy policy?
Our Commitment to Privacy
Do you price match other stores?
Found it somewhere cheaper...
If you find a better price on the same product(brand and Style) we will happily match that price, Dollar for Dollar. We do not however offer % Off Discount matching. If you have a special case or just have a question on returning an item before you buy. Just ask a Manager at your favorite Coastal location, and they will be more then happy to help you out.
Where can I find your Sale Flyers?
We use a variety of channels...
We use a variety of channels to deliver important information about sales, specials and events, including newspaper inserts, Radio, TV, our eHerd Newsletter & Facebook. You can also view our current sales flyer for your area by visiting out Current Ads & Offers page.