Country Club Terms and Conditions

Country Club Terms and Conditions

Revision Date: 03-05-24

 

 

Country Supplier LLC, doing business as Coastal Farm & Ranch and C-A-L Ranch, offers to its customers a rewards program called the Country Club (the “Club”). By enrolling in the Club, each participant (referred to herein as “member”) hereby agrees to be bound by the Country Club Terms and Conditions (this “Agreement”), which is described in detail below.

1. Program Sponsor. The sponsor of the Club is Country Supplier LLC, doing business as Coastal Farm & Ranch (“Coastal,” “we,” “us”) and C-A-L Ranch (“C-A-L" “we” “us”). The corporate office is located at 976 S Curlew Dr. Ammon, Idaho, 83403.
2. Eligibility Requirements. In order to enroll in the Club, a person must be at least 18 years old and a legal resident of the state of Oregon, Washington, Idaho. Utah, Nevada, Arizona or California. Membership in the program is only available to individuals. The Program is currently void where prohibited by law. Business accounts and 4-H accounts are not eligible. Employees of Country Supplier are not eligible for membership.
3. Enrollment. Any eligible individual may enroll in the Club. Enrollment may be completed in-person at any Coastal or C-A-L Ranch store location. When an individual enrolls in the Club, they will be required to provide certain information to us. We will request the member’s first and last name, email address, phone number, birth date, and zip code. The member may also be asked during in-store or online interaction if they wish to opt-in to receiving SMS (text) messages relating to Country Club offers (as well as other regular promotions, transaction information, and other information). You may receive SMS (text) messages if you opt in through the Site (or any other method) until you close cease membership in the Club, opt-out of receiving SMS (text) messages by texting “STOP” to any received message, or contact us through Customer Service as provided below.

We use this information for the purpose of operating and administering the Club and to provide our members with information regarding upcoming offers and promotions, as further described in the Privacy Statement, which can be found at the following locations: www.coastalcountry.com/about/privacy-policy and www.calranch.com/privacy-policy. Any member may opt out of receiving emails from us for offers and promotions as described in the Privacy Statements; provided, that we may continue to email or contact a member regarding the administration and status of their Program account following an opt-out. In order to stop receiving all electronic communications from us regarding the Club, a member will be required to unenroll from the Club.

4. Club Points. Upon enrolling in the Club, a member will become eligible to begin earning “Club Points” or, from time-to-time, other rewards. Club Points are earned by purchasing products from any Coastal or C-A-L Ranch store or through their websites.

To earn points, members must either log in for online purchases or provide their enrolled phone number for in-store purchases. If a member fails to take one of the steps described in the previous sentence, no Club Points will be earned on such purchases. Club Points cannot be earned retroactively.

Fractional Club Points will not be awarded. The Club Points awarded for a particular purchase will be rounded up to the nearest dollar, calculated based on the member’s total purchase (not on a per-item basis). Any Reward Dollars (as such term is defined below in Section 6) earned during a particular purchase cannot be applied to such purchase. Club Points are earned on the final purchase price, less any Reward Dollars, excluded items, tax, discounts, shipping or delivery costs, gift/egift cards, or certificates, or donations.

A member may not earn Club Points by purchasing gift/egift cards or gift certificates, or for in-store services (including shop labor), and no Club Points will be issued in the event that member receives any promotional items or sweepstakes prizes.

Club Points may take up to 72 hours after a purchase to process before they are available.

A member may view their current Club Points balance through their Coastal or C-A-L Ranch website account, or by asking the cashier at the time of purchase.

5. Earning Rate. Country Club members will begin earning one (1) point for every dollar ($1) spent on all qualifying purchases with additional points earned for higher membership levels as detailed below.

• Prime- earn one (1) point per dollar spent on all qualifying purchases.
• Preferred- earn 1.5 points per dollar spent on all qualifying purchases.
• Premier- earn 2 points per dollar spent on all qualifying purchases.

Points can be earned in the Prime, Preferred, and Premier tiers for purchases made with cash, check, credit card, debit card, gift card, Coastal Rewards Master Card, C-A-L Ranch Rewards Master Card, Apple Pay, Google Pay, and PayPal, and excludes the portion of a purchase made with Country Club Rewards Dollars.

 

6. Reward Dollars. Upon accumulating Club Points, members will be issued an opportunity to earn Reward Dollars. A “Reward Dollar” is equivalent to a dollar credit that is added to a member’s account that can be used to offset the cost to purchase certain goods from Coastal or C-A-L Ranch, subject to the restrictions described in this Agreement. Reward Dollars will be issued as follows: for each 500 Club Points earned, a member’s Program account will automatically be issued $5 of Reward Dollars on account that may be applied by a member to future purchases at a Coastal store, C-A-L Ranch store or online at www.coastalcountry.com or www.calranch.com. Reward Dollars may take up to 72 hours after a purchase to process before they are available.
7. Redemption of Reward Dollars. To redeem Reward Dollars, a member must either log in for online purchases and select the option to apply Reward Dollars to their online purchase, or provide their enrolled phone number at the credit card terminal or to the cashier and request that available Reward Dollars be applied. Reward Dollars cannot be redeemed for cash , applied to past purchases, used for purchasing gift cards, or otherwise credited to any member’s account, unless required by applicable law.

Country Supplier may offer additional opportunities to earn Club Points for Program members through other offers or promotions. Unless otherwise described in such offers or promotions, the terms of this Agreement will apply to such other offers and promotions done in connection with the Club.

8. Expiration of Club Points and Reward Dollars; Returns. Club Points and Reward Dollars are earned on an annual basis. All unconverted Club Points issued during the year will expire at 11:59 pm on December 31st of each calendar year. Similarly, all unused Reward Dollars will expire at 11:59 pm on December 31st of each calendar year. Country Supplier reserves the right to modify the expiration frequency and date of Club Points and Reward Dollars.

If an item is returned, whether by a member or in the case of a gift, by the person receiving the item, Club Points will be deducted from the account of the individual who purchased the item in the dollar amount of the returned item. If an item is returned when Reward Dollars were used to purchase the item, the equivalent Reward Dollars will be returned to the customer in the form of a Coastal or C-A-L Ranch Gift Card.

9. Additional Club Features. All Members of the Country Club are eligible for Receipt- Free Returns and to receive a Birthday gift provided the Member has entered a birthday in their Member profile. “Birthday Gifts” are exclusive offers under the Country Club program that are determined by Country Supplier at its sole discretion.

• Preferred- In addition to the features listed above, Preferred members receive one (1) bag of free Pet Food for every ten (10) bags of qualifying large pet food bags. Offer of “Large” bags of pet food refers to any cat food that is 12-lb or larger and dog food that is 21.5-lb or larger. Discounted item must be of equal or lesser value.
• Premier and Platinum- In addition to the features listed above, Premier and Platinum members receive one (1) bag of free Pet Food for every ten (10) bags of qualifying large pet food bags. Offer of “Large” bags of pet food refers to any cat food that is 12-lb or larger and dog food that is 21.5-lb or larger. Discounted item must be of equal or lesser value. Premier and Platinum members will also receive Free Standard Shipping on all eligible orders over $29.

10. Disenrollment. A Club member may disenroll from the Club at www.coastalcountry.com, www.calranch.com or in-person at any Coastal or C-A-L Ranch store location. Upon disenrollment, a member will automatically forfeit all Club Points and Reward Dollars on their account. Country Supplier may, at its discretion, terminate the account of, and disenroll any individual from the Club, including without limitation, if the individual is determined to be ineligible, engages in fraud or abuse, or for any other lawful reason. Country Supplier may remove and disenroll Program accounts that have been inactive for more than twenty-four (24 ) months.
11. Administration of Program. Country Supplier will take commercially reasonable measures to make sure the Club is administered in accordance with this Agreement; however, Country Supplier is not responsible for: (i) any problems or technical delays, defects, errors, omissions, interruptions, deletions in or relating to the administration of the Club; (ii) causes beyond Country Supplier’s reasonable control that jeopardize the administration, security, fairness, integrity or proper conduct of the Club; (iii) incorrect or inaccurate member information whether caused by member or by any of the software or equipment associated with or utilized in the Club; (iv) any typographical or other error in the printing or advertising related to the Club, in the administration or execution of the Club; or (v) fraud, violations of this Agreement, or any other misuse of the Club by any member or other person.

COUNTRY SUPPLIER RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO MODIFY, SUSPEND OR TERMINATE THE PROGRAM AT ANY TIME AND FOR ANY REASON, WITH OR WITHOUT NOTICE TO MEMBERS. ANY MODIFICATION TO THIS AGREEMENT WILL BE POSTED TO WWW.COASTALCOUNTRY.COM/COUNTRY-CLUB AND/OR WWW.CALRANCH.COM/COUNTRY-CLUB. MEMBER’S CONTINUED PARTICIPATION IN THE PROGRAM CONSTITUTES ACCEPTANCE OF ANY MODIFIED TERMS OR CONDITIONS. PLEASE PERIODICALLY VISIT THE ABOVE WEB ADDRESSES TO REVIEW THE CURRENT TERMS BY WHICH MEMBER IS BOUND. IN THE EVENT THAT THE PROGRAM IS TERMINATED, ALL UNREDEEMED CLUB POINTS AND REWARD DOLLARS WILL BE FORFEITED.

12. Release & Waiver. Country Supplier makes no claims, warranties, guarantees or representations of any kind, expressed or implied, with respect to Club Points and Reward Dollars and shall not be liable for any loss, expense (including without limitation, attorneys’ fees or inconvenience) that may occur in the use of the Club. BY ENROLLING IN THE PROGRAM AND AGREEING TO THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT, MEMBER AGREES TO FOREVER RELEASE, DISCHARGE AND HOLD HARMLESS COUNTRY SUPPLIER AND ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS FROM AND AGAINST ANY AND ALL LIABILITY, LOSS, INJURIES (INCLUDING DEATH) OR DAMAGES ASSOCIATED WITH PARTICIPATION IN THE PROGRAM OR THE ACCEPTANCE, POSSESSION, USE OR MISUSE OF ANY REWARD DOLLARS ISSUED IN CONNECTION WITH THE PROGRAM. BY PARTICIPATING IN THE PROGRAM, MEMBERS WAIVE ALL RIGHTS TO CLAIM PUNITIVE, INDIRECT, INCIDENTAL AND CONSEQUENTIAL DAMAGES, ATTORNEYS’ FEES OR ANY DAMAGES OTHER THAN ACTUAL OUT-OF-POCKET COSTS INCURRED TO PARTICIPATE.
13. Other Miscellaneous Terms. Members are responsible for paying all federal, state, and local taxes related to any Club Points or Reward Dollars issued. Members are responsible for ensuring the accuracy of the information of their Program account. This Agreement constitutes the entire agreement pertaining to the subject matter hereof and supersedes all prior or other arrangements, understandings, negotiations, and discussions, whether oral or written. No waiver of any of the provisions of this Agreement shall be deemed or shall constitute a waiver of any other provisions herein, nor shall a waiver constitute a continuing waiver unless otherwise expressly provided. If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of the Agreement, which will otherwise remain in full force and effect.
14. Notices. If member has any questions or concerns, including a request to manually mail a check for a Reward Dollars cash redemption per Section 6, please use the following contact information:

Phone: 1-855-881-5540 Email: Contact@calranch.com   or customer.service@coastalcountry.com

Mail: Customer Service

Country Supplier

PO Box 1866

Ammon, ID 83406

 

15. Individual Arbitration of Disputes; Jury Trial Waiver. PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES MEMBERS AND COUNTRY SUPPLIER TO AGREE TO RESOLVE ALL DISPUTES BETWEEN THE PARTIES THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS CERTAIN RIGHTS THAT MEMBERS MIGHT HAVE, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE ARBITRATION RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT MEMBER OR COUNTRY SUPPLIER WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

Member and Country Supplier agree that they will resolve any disputes arising out of or related to this Agreement, the Country Club Program, or the Company’s administration thereof, through binding and final arbitration instead of through court proceedings. All controversies, claims, counterclaims, or other disputes arising between Member and Country Supplier relating to the Club or this Agreement (each a “Claim”) shall be submitted for binding arbitration. Member and Country Supplier hereby waive any and all rights to file any such claim in any court or have the case heard or decided by a judge or jury. The Federal Arbitration Act governs the interpretation, and enforcement, of the agreement to arbitrate in this Section 15. The parties shall mutually agree on an arbitrator. The rules of the selected arbitrator shall govern all aspects of this arbitration, including, but not limited to, the method of initiating and/or demanding arbitration, except to the extent such rules are in conflict with this Agreement. The arbitration shall be conducted by a single, neutral arbitrator in any state in which Country Supplier operates. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

In any circumstances where the foregoing agreement to arbitrate permits the parties to litigate in court, any and all disputes, claims, and causes of action shall be resolved individually in the state or federal courts located in Bonneville County, Idaho, under Idaho law. 

If the member demonstrates that the costs of arbitration will be prohibitive as compared to the costs of litigation, Country Supplier will pay as much of the administrative costs and arbitrator's fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive.   However, Country Supplier will not pay member’s share of the arbitration fees if the arbitrator finds that either member’s claim or the relief sought is frivolous or brought for an improper purpose, as measured by the standards of Federal Rule of Civil Procedure 11(b).

This agreement to arbitrate does not preclude member from seeking action by federal, state, or local government agencies. Member and Country Supplier also have the right to bring qualifying claims in small claims court. In addition, member and Country Supplier retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with this Agreement, nor a waiver of the right to have disputes submitted to arbitration as provided in this Agreement.

WAIVER OF CLASS ACTIONS. NEITHER MEMBER NOR COUNTRY SUPPLIER MAY ACT AS A CLASS REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL, NOR PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, WITH RESPECT TO ANY CLAIM. CLAIMS MAY NOT BE ARBITRATED ON A CLASS OR REPRESENTATIVE BASIS. THE ARBITRATOR CAN DECIDE ONLY MEMBER AND COUNTRY SUPPLIER'S INDIVIDUAL CLAIMS. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED. MEMBER AND COUNTRY SUPPLIER BOTH AGREE THAT THEY ARE KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVING ANY RIGHT THAT THEY MAY HAVE TO A JURY TRIAL WITH RESPECT TO ANY LITIGATION ARISING OUT OF, RELATING TO OR IN CONNECTION WITH THIS AGREEMENT.

If any provision of this Section 15 is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section 15 shall continue in full force and effect. No waiver of any provision of this Section 15 will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. This arbitration provision shall survive termination of the Club or Member’s Program account.

OPTION TO OPT-OUT: To opt-out of the agreement to arbitrate described in this Section 15, member must notify us in writing within 30 days of it first becoming applicable to member (i.e., within 30 days of member first agreeing to a version of this Agreement containing the Agreement to arbitrate). To opt-out of this agreement to arbitrate, member must mail written notification to Country Supplier to the attention of the “Legal Department” at Country Supplier, 976 S Curlew Dr., Idaho Falls, ID 83403 and state that member wants to opt-out of this arbitration provision.